Privacy policy

This privacy notice explains how Novum Live Limited collects, uses, shares and protects personal information when you visit our website, make an enquiry, work with us as a client or supplier, or otherwise interact with us.

Who is responsible for your information?

Novum Live Limited is the data controller. We are registered in England and Wales under company number 05631041. Our registered office is 3 Hopewell House, Whitehill Industrial Estate, Whitehill Lane, Royal Wootton Bassett SN4 7DB.

For privacy questions or requests, email hello@novumlive.comor call 01827 768 189.

Who this notice applies to

This notice applies to website visitors, people who enquire about our services, clients and prospective clients, suppliers, contractors, venue and production partners, and other business contacts. It also applies when one person provides business contact details for another person.

Information we collect

Depending on your relationship with us, we may collect:

• your name, job title, organisation and business contact details;
• your correspondence with us and records of calls, meetings and enquiries;
• event information, including event type, timing, location, planning stage and brief;
• commercial, contractual, supplier, payment and transaction information;
• preferences and consent choices; and
• where you accept analytics, information about your device and browser, approximate location, referral source, pages viewed and interactions with this website.

Please do not include sensitive personal information in an event enquiry unless it is necessary and you have agreed this with us.

How we collect information

We collect information directly from you, from colleagues or organisations that introduce or appoint us, from suppliers and professional partners, and from publicly available professional sources such as company websites and LinkedIn. Our website may prepare an email containing your enquiry details for you to send using your own email application. The enquiry reaches us only when you choose to send it.

How and why we use information

We use personal information to:

• respond to enquiries and take steps towards a contract;
• plan, price, contract for and deliver events and related services;
• manage clients, suppliers, venues, contractors and business relationships;
• administer accounts, payments, records, insurance, safety and legal obligations;
• protect our systems, people and business and prevent misuse or fraud;
• improve our services and, where you consent, understand website performance; and
• send relevant business communications where permitted by law.

We rely on one or more lawful bases: taking steps at your request or performing a contract, complying with legal obligations, our legitimate interests in running and developing our business, and consent where the law requires it. You can withdraw consent at any time.

Analytics and website services

Google Analytics is disabled unless you accept optional analytics. When enabled, it helps us understand which pages and journeys are useful. We do not send the contents of enquiry forms to Google Analytics, and advertising storage and personalisation are disabled. See ourcookie policy for details and controls.

This website uses service providers for hosting, content delivery, web fonts and website content, including Cloudflare, Sanity and Google. These providers may process technical information such as IP addresses and device information to provide and secure their services.

Who we share information with

We may share information where necessary with our group personnel, event venues, production partners, suppliers, freelancers and contractors; professional advisers, insurers and auditors; payment, email, IT, hosting, analytics and content-platform providers; and public authorities where the law requires it. We require service providers to protect information and use it only for the agreed purpose. We do not sell personal information.

International transfers

Some providers may process information outside the United Kingdom. Where this happens, we use appropriate safeguards required by UK data protection law, such as adequacy regulations or approved contractual protections.

How long we keep information

We keep personal information only for as long as needed for the purposes described above, including to meet contractual, tax, insurance and legal requirements and to resolve disputes. Retention periods vary according to the type of record and our relationship with you. We securely delete or anonymise information when it is no longer required.

Your rights

Depending on the circumstances, you may have the right to ask for access to your personal information, correction, erasure, restriction, portability, or to object to processing. You may also withdraw consent. We may need to verify your identity before acting on a request.

Contact us at hello@novumlive.com. You also have the right to complain to the Information Commissioner’s Office.

Changes to this notice

We may update this notice when our services, suppliers or legal obligations change. The review date at the top of this page shows when it was last updated.